Any business, agency, or person who orders the services of 'The Dream Design Co.' agrees to have read, understood and accepted these terms & conditions.

 

ALL PROJECTS

 

In requesting the services of 'The Dream Design Co.', you agree to be legally bound by these Terms and Conditions, so please read them carefully. If you do not accept them, you may not use the 'The Dream Design Co.' services in any way.

 

Fees for graphic design, print services (ex: flyers, business cards, postcards, book covers etc.) and web design services are charged on a non-refundable (hereby NRF*) deposit basis unless otherwise stipulated in any contract you sign. Calls may be recorded to insure client and company protection.

 

No work will begin until first NRF* deposit. Actual work only begins upon receipt of the contract signed by the client and upon receipt of the first NRF deposit, 50% (business cards, flyers, posters, small designs) (65% for websites, Book Designs) of the total projected cost over $100. All orders under $100 are due in FULL up front. No orders will go to print without FULL payment being made prior.

 

Payments are only accepted via PayPal, Cash, Cash App, Bank transfer (Zelle App) or by Check (will not start until check clears).

 

1.) ALL design request turnaround time depends solely on the artwork and instructions being given in a timely manner and the current workload of our designers.  We strive to have graphic work done within 7 business days

(i.e. Monday - Friday), but this is contingent upon workload. Any design request needed before is an additional $25.  Same day requests are $50 extra on top of the normal design fee. THIS TURNAROUND DOES NOT INCLUDE WEBSITE DESIGN.

 

2.) Design turnaround begins when 50% DEPOSIT PAYMENT IS RECEIVED IN FULL (unless a payment plan has been agreed upon) and ALL content (pictures, bio, information, links, etc.) for the job has been supplied to us by the client. 'The Dream Design Co.' is NOT responsible for grammatical errors. PLEASE PROOF READ ALL TEXT PRIOR TO SENDING.

 

3.) Upon completion of your design, you will receive a proof to check for any errors or omissions.  All designs for PRINT MATERIALS must be PROOFED and APPROVED prior to sending to print. Once the artwork is sent to print, 'The Dream Design Co.' will not be held accountable for mistakes in spelling, punctuation, dates & information on the layout. After Design Project are sent over after the first 3 edits, if client wishes to have more edits each edit will be $5+ added to each edit.

 

4.) Client cannot own, copyright, or trademark any graphic design artwork until all payments have been made. Once payments are cleared and final files have been delivered, 'The Dream Design Co.' transfers all licensing, copyright, and legal ownership of the design but retains the use of the design for the purpose of advertising our services to other clients and in our marketing materials. In addition, any unused or unaccepted concepts remain full property of 'The Dream Design Co.' and may be used again for future design projects.

 

5.) There are absolutely NO REFUNDS for design work deposits and/or payments under the amount of $500 if content for production of your product and/or service has not been sent to us in a timely manner.  If the content has not been sent to us within a 4 week period, we will not be held liable for a refund. Any agreements to settle the matter will be made upon our discretion.

 

6.) As of January 1, 2014 ALL PAYMENTS will incur a 3.5% convenience fee.  If you choose to pay with Cash or Check this fee is WAIVED. This fee is charged only to PayPal invoice payment request. This fee is occurred because of the fees PayPal is charging to use their services to receive payments.

 

7.) ALL graphic work will be tagged with the DREAM DESIGN CO. LOGO OR WEBSITE, if you would like to have it removed there will be a $10 Advertisement Fee added back to your design price. We strive to keep our prices LOW and extend this discount automatically as a thank you to our customers for allowing us to put our name before the masses.

 

8.) 'The Dream Design Co.' may not be held responsible in any way for the loss of profit of a company. 'DDC' is not responsible for the project once it has been finalized and released.

 

9.) We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, we are known to respond right away (usually that day or at least within 48 hours).

 

10.) 'The Dream Design Co.' will not be held responsible for artwork produced for any company that may not be registered or in any case in which there may be a legal issue regarding the business’s name and/or logo. 'DDC' shall not be bound to the company’s (and or individual’s or representatives’) legal problems in any manner.

 

11.) While 'The Dream Design Co.' attempts to bring you the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted VIA the internet or through our systems. 'DDC' is not liable for any claims of damage or loss caused by the loss of data, password compromises, or the hacking of your website. You are solely responsible for keeping your site up to date and backed up. (Note: Your hosting provider should keep daily backups of your site files, but may not backup the database). We do offer maintenance packages where we do all that we can to keep your site secure and protected, but even then we cannot make any guarantees.

 

12.) If a client breaks from 'The Dream Design Co.' terms and conditions outlined here and in any signed contract between 'DDC' and the client, the service will be terminated immediately with no refunds.

 

The above terms and conditions apply to all projects (large or small), and graphic design services, and may be updated or amended by any contract signed by the client, and are subject to change at any time. If you have signed a contract with 'The Dream Design Co.' please note this document will override the older version on August 1st 2013. By requesting any information about our products & services or a quote, you agree to these terms and conditions.

 

For any questions regarding billing please contact us at billing@thedreamdesignco.com!